WINTER RELIEF SALE: Up to 62% OFF ✨
WINTER RELIEF SALE: Up to 62% OFF ✨
ReliveX (“we”, “us”, “our”) values your privacy and handles your personal data with care. This privacy policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have under applicable data protection laws, including the General Data Protection Regulation (GDPR).
ReliveX acts as the data controller for the processing of your personal data.
By using our website and services, you agree to this Privacy Policy.
We collect personal data that you voluntarily provide to us, including when you:
Place an order
Contact our customer service
Subscribe to our newsletter
Opt in to SMS or marketing communications
The personal data we may process includes:
Name and address details
Email address
Phone number (only when voluntarily provided)
IP address and device information
Browser data and cookies
Order, payment, and transaction history
We process your personal data for the following purposes:
Processing and delivering your orders
Handling payments and refunds
Providing customer service and order communication
Sending newsletters and promotional offers (only with your consent)
Sending SMS messages if you have opted in
Improving our website, services, and user experience
Performing analytics and statistical analysis
Fraud prevention and security
Compliance with legal and tax obligations
We process your personal data based on:
Performance of a contract (e.g. processing your order)
Your explicit consent (e.g. marketing and SMS communication)
Legitimate interests (e.g. improving our services and website security)
Legal obligations (e.g. accounting and tax laws)
When you choose to opt in to SMS communications, ReliveX collects and processes your mobile phone number.
We use SMS messaging for purposes including:
Order confirmations and shipping updates
Cart reminder messages
Promotional messages, special offers, and product updates (only with your explicit consent)
SMS messages are sent through our marketing platform Klaviyo, which acts as a data processor on our behalf and processes personal data in accordance with applicable data protection laws.
Message frequency may vary. Message and data rates may apply.
You may withdraw your consent at any time by replying STOP to any SMS message or by contacting us at info@relivex-usa.com.
When choosing to pay via Klarna, we may share certain personal data such as contact details and order information with Klarna to assess eligibility for their payment methods.
Klarna processes your personal data in accordance with its own privacy policy.
For more information, please refer to Klarna’s privacy policy at www.klarna.com.
Klarna BV
De Ruyterkade 7
1013 AA Amsterdam
Tel: 020-8082852
Our website uses cookies and similar technologies for:
Functional purposes (such as remembering your shopping cart)
Analytical purposes (such as Google Analytics)
Marketing and advertising purposes (such as Meta/Facebook tracking)
You can manage or disable cookies through your browser settings. Where legally required, we request your consent before placing non-essential cookies.
ReliveX uses cookies and similar technologies to help track items you place in your shopping cart, including when a cart has been abandoned.
This information may be used to determine when to send cart reminder messages via email or SMS, provided you have given consent to receive such communications.
This data is used solely to improve your shopping experience and is never used without your permission.
We may process approximate location data derived from your IP address for purposes such as fraud prevention, website functionality, and regional optimization.
This does not involve real-time tracking and is not used for SMS marketing purposes.
We only share personal data with third parties when necessary to provide our services, including:
Payment service providers
Delivery and logistics partners
IT, hosting, and platform providers
Marketing platforms (only with your consent)
Government authorities where legally required
All third parties are contractually obligated to process your data securely and confidentially.
The above excludes text messaging originator opt-in data and consent; this information will not be shared, sold, or disclosed to any third parties.
We do not retain personal data longer than necessary for the purposes for which it was collected or as required by law.
Examples:
Order and invoice data: up to 7 years (tax obligation)
Customer service communication: up to 1 year after resolution
Marketing and SMS data: until consent is withdrawn
You have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict processing
Object to certain processing
Receive your data in a portable format
Withdraw consent at any time
Requests can be sent to:
info@relivex-usa.com
We will respond within 4 weeks.
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure. These measures include secure servers, encrypted connections (SSL), and restricted access.
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We recommend reviewing it regularly.
ReliveX
Email: info@relivex-usa.com
Phone: +1 775 362 1180
JS Commerce Group LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States
EIN: 30-1439611
Customer support availability:
Monday to Friday: 08:00 – 20:00
Saturday and Sunday: 10:00 – 17:00